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SOUTHERN CRESCENT SDN BHD REFUND & BOOKING POLICY
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We have several policies for specific medical devices. Please refer to our refund policy based on your specific item purchase.
General Refund Policy: Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. This refund policy applicable to any medical devices that we have listed.
If you have inquires for refund, first, let us know by sending an email to info@shop.southerncrescent.com.my
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards / Vouchers
- Digital Voucher
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- CD, DVD or software that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your banking account, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shop.southerncrescent.com.my.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shop.southerncrescent.com.my and send your item to No. 350(A) Jalan S2 B8, Uptown Avenue Business Park, Seremban 2, 70300, Malaysia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to No. 350(A) Jalan S2 B8, Uptown Avenue Business Park, Seremban 2, 70300, Malaysia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Booking
During any sale or promotion events, booking options will be available for certain products or services. Product’s price for booking might vary from normal or any promotional price. Booking prices are NOT INCLUDING postage cost.
There will be a two-times payment shall the customer paid according to the timeline given. First, payment for booking fee. Booking fees are FIXED and NON-REFUNDABLE. Payment shall be made by the customer during booking period, as indication that the product officially booked for them.
Second, balance payment from the total product’s price. This shall be paid within 14 calendar days. If there is no FULL payment received until the last day of booking period, we serve the right to cancel the booking and BOOKING FEE is not refundable.
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